OTB Group Client Advisor

À propos de OTB Group

OTB Group, a leading name in the luxury fashion industry, encompasses a diverse portfolio of iconic brands, including Diesel. Renowned for its innovative approach to lifestyle fashion, Diesel has evolved from a denim pioneer to a premium casual wear brand, offering a vast array of apparel and accessories. With a global presence in over 80 countries and more than 400 standalone stores, Diesel remains committed to its core values of passion, individuality, and personal expression.

Rôle et responsabilités

• Deliver exceptional customer service in alignment with Diesel's guidelines.
• Provide personalized advice tailored to customer needs and preferences.
• Implement CRM procedures to expand the client database.
• Achieve or exceed set sales targets.
• Meet key performance indicators (KPIs).
• Maintain the sales floor according to Diesel's visual presentation standards.
• Possess comprehensive knowledge and management of inventory.
• Participate in ancillary sales tasks such as unpacking, labeling, and inventory audits.
• Adhere to store security protocols to prevent theft and losses.
• Ensure compliance with merchandising guidelines and maintain the store's presentation.

Qualifications requises

• Proven ability to build long-term relationships with diverse clients globally.
• Experience as a Client Advisor, ideally within the luxury or fashion sector.
• Excellent communication skills.
• Proactive in enhancing commercial performance.
• Ability to cross-sell across various product categories.
• Adaptable with a passion for challenges.
• Proficiency in French and English.

Compétences

Expérience requise

Experience in a client advisory role within the luxury or fashion industry is preferred.

Environnement de travail

Avantages

Opportunities for career development within Diesel and OTB Group both in France and internationally. Employee discounts on Diesel and other exclusive OTB Group brands. A dynamic and youthful team environment. An inclusive workplace. Meal vouchers.

Culture d'entreprise

OTB Group fosters an inclusive and dynamic work environment, encouraging individuality and personal expression. The team is youthful and energetic, reflecting the brand's commitment to innovation and creativity.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.