Galeries Lafayette Luxury Retail Sales Manager

À propos de Galeries Lafayette

A prestigious luxury retail maison operating curated high-end spaces dedicated to discerning clientele. The employer emphasises craftsmanship, elevated customer service and a refined in-store experience typical of leading houses within the luxury sector.

Rôle et responsabilités

• Lead day-to-day commercial operations of the luxury sales space, ensuring achievement of sales targets and KPIs.
• Coach, motivate and develop a small team of sales advisors to deliver exemplary client service and personalised clienteling.
• Manage VIP and high-net-worth client relationships through proactive outreach, bespoke service and event hosting.
• Ensure visual merchandising, stock replenishment and product presentation meet maison standards and seasonal directives.
• Oversee administrative and commercial tasks including cash management, sales reporting, scheduling and loss-prevention procedures.
• Coordinate in-store events, private appointments and collaboration with cross-functional teams (merchandising, marketing, CRM).
• Recruit, train and assess performance; implement action plans to drive conversion, average transaction value and client retention.

Qualifications requises

• Proven leadership in a luxury retail environment with responsibility for a boutique or dedicated luxury area.
• Strong commercial acumen with a track record of meeting or exceeding sales targets.
• Excellent interpersonal skills and proven experience managing VIP clientele and delivering high-touch service.
• Fluent product knowledge and capability to translate maison heritage into personalised client experiences.
• Ability to manage operational duties including stock control, visual standards and staff rostering.

Compétences

Expérience requise

Minimum 3–5 years of progressive experience in luxury retail or boutique management, with demonstrable results in team leadership, commercial performance and VIP client development.

Formation

Bachelor's degree in business, retail management, hospitality or a related discipline preferred; equivalent professional experience accepted.

Environnement de travail

Culture d'entreprise

The workplace fosters exacting standards, discretion and a customer-first ethos typical of leading luxury maisons. Collaboration, professional development and attention to craftsmanship underpin daily operations, with a strong emphasis on mentorship and personalised service.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.