Chanel Boutique Cashier

À propos de Chanel

Chanel is an iconic French maison of haute couture, ready‑to‑wear, accessories, fragrance and beauty products. Renowned for exacting standards of craftsmanship and discreet, personalised service, the house operates globally from flagship boutiques to historic ateliers. As an employer, Chanel emphasises elevated client experience, rigorous training and a culture of professionalism befitting a leading luxury brand.

Rôle et responsabilités

• Operate the point‑of‑sale terminal to process purchases, returns, exchanges and refunds across cash, card and contactless payments while ensuring payment security and data confidentiality.
• Deliver exemplary, personalised client service at the checkout that reflects Chanel’s luxury standards and enhances the in‑store experience.
• Reconcile and balance the cash drawer at shift changes and end of day; prepare accurate till reports and lodge variances in accordance with store procedures.
• Support sales advisors with client queries, reservations and after‑sales services, ensuring seamless handovers and follow‑up.
• Ensure transactional compliance with anti‑fraud, anti‑money‑laundering and loss‑prevention protocols; escalate irregularities to management.
• Maintain impeccable presentation of the cash desk area and adjacent merchandising; assist with boutique opening and closing routines.
• Record and communicate daily sales metrics and any operational issues to store management; assist with stock movements and simple inventory tasks when required.
• Uphold confidentiality and discretion with high‑net‑worth clients and sensitive commercial information.

Qualifications requises

• Proven numeracy and meticulous attention to detail in cash handling and reconciliation.
• Professional demeanour, strong interpersonal skills and the ability to deliver calm, refined service under pressure.
• Demonstrable integrity and adherence to compliance and security procedures.
• Flexibility to work retail hours, including evenings, weekends and public holidays as required by boutique operations.
• Ability to work collaboratively within a small, high‑performing boutique team.

Compétences

Expérience requise

Typically 1+ year of retail experience; prior exposure to luxury or premium retail environments is strongly preferred.

Formation

Secondary education (high school diploma) or equivalent; vocational training in retail/hospitality is an advantage.

Environnement de travail

Culture d'entreprise

Chanel fosters a culture of refinement, discretion and craftsmanship, where exceptional client service and respect for heritage are paramount. Teams are expected to maintain high professional standards, support continuous learning and work collaboratively in a client‑centric boutique environment.

À propos de Cerulean

Cerulean est le portail de recrutement de référence pour l'industrie mondiale du luxe. Nous mettons en relation des profils d'exception avec des opportunités uniques au sein des plus grandes maisons de mode, de haute horlogerie, de joaillerie, de cosmétiques de prestige, d'hôtellerie et de vente de détail. Cerulean rassemble et structure l'emploi du luxe pour vous guider vers la carrière à laquelle vous aspirez.